Frequently Asked Questions

Welcome to our FAQ Page

General Questions

We hand-check every item we sell on authenticity when we receive the item & before we ship it to our customers. We use multiple, different methods to ensure every item is 100% authentic.

As many know, A Bathing Ape is a Japanese brand and has Japanese sizing. We recommend to always go one size up with A Bathing Ape (BAPE).

you can always reach us at info@harlem82.com for any questions regarding your order.

Yes we do! Come visit our store!

Van Oldenbarnevelstraat 117
3012GS
Rotterdam
The Netherlands

We have an even larger collection available in-store which is refreshed more often! Be sure to come visit it some time and hang out with us! 

Yes! Harlem 82 BV. is a company registered in the Netherlands.

KVK: 76230821

Returns

Yes, you are eligible for a return within 14 days if the item(s) you have purchased are unworn and dont show any signs of usage.

For sneaker-returns please make sure you try on your sneakers at home, on a clean floor so the sneaker doesn't get damaged or dirty, as in this case we can not accept a return.

To find out if your mystery box is eligible for a return please email us at info@harlem82.com. 

Shipping

Yeah! We ship worldwide! 

It takes around 2-5 business days to receive your package of goodies after we've shipped it. For a more detailed view, please check with your local postal office for actual transit times.

We ship regular orders every working day from Monday til Friday, regular orders should be processed & shipped within 24-48 hours of payment. For our Mystery Boxes, to ensure everyone receives a relatively good box, shipping times may differ. This can take upto 5-7 business days, but, believe us, that we do it to ensure everyone gets something they like :)

You can track your international shipment from Harlem82 by clicking here!

The Vintage Mystery Box

Of course! If you have any gender-based requests please mail us at info@harlem82.com with your order # ( which will be send to your mailbox after you have placed an order ) and the request. 

To make sure we put in something anyone would want it sometimes takes a bit longer to send out a box, this is completely due to specific sizing and clothing type option we give our customers. It takes up to 5 business days to package and send out your mystery box, but rest assured this is for the best! 

In our eyes, vintage clothing has no 'real' value, which makes this question quite difficult. However, if we are allowed to compare it to the prices we sell our vintage pices at, which are included inside the mystery boxes, we can guarantee a minimum value of €40,- in each box, ranging up to €250,-! 

Yeah! You can cancel the mystery box at any time, no questions asked what so ever! 

All of our items for the vintage mystery boxes are categorised in mens sizes, so when ordering a female mystery box it is important to fill in your male sizing. By doing this you ensure that the item that we send will fit you.  

The clothes we receive are sorted into three categories: male, female and unisex. We only sort clothes into the male and female category if they are gender specific such as skirts or dresses. Please keep in mind that if you order a female box you can still receive polo's or other items that aren't gender specific.  

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